Careers

Job Title:  Technical Support Manager (Build Insight)
Department: Technical Support
Reports to: Head of Technical Support
Contract Type: Permanent
Salary: £32,000 – £38,000.

PURPOSE OF ROLE:
Supporting the Head of Technical Support with the effective functioning of the Build Insight team. Balancing a high workload with ad hoc requests whilst mitigating risks to the overall day-to-day duties of both the Administration Team, Surveyors, and wider teams. Keeping clear communication lines throughout, building positive relationships with stakeholders and assisting with the overall company aims and objectives.

KEY RESPONSIBILITIES
Duties of the post include, but are not limited to:
Provide reliable and consistent support to the Head of Technical Support as and when required.

• Process applications and initial notice applications onto the company database and Xero.
• Provide relevant training and development to new employees within the team, including distribution of their work.
• Carry out formal and informal appraising and mentoring of team members on a day-to-day basis.
• Support members of the team in navigating complex/difficult applications, queries, or phone calls.
• Available to book inspections, make payments and assist with general enquiries in respect of Building Control matters.
• Provide first point of call advice on Building regulation issues, aiming to resolve the enquiry without the need to escalate to Head of Technical Support.
• Assist surveying staff operationally, ensuring they have access to required resources such as software, inspection tools & documentation
• Full understanding of all application types and services offered within Build Insight.
• Good all-round knowledge of Building Control Legislation including: The Building Act 1984, The Building Regulations 2010, and The Building (Registered Building Control Approvers) Regulations 2024.
• Provide fee quotations as needed.
• Ensure that the workload of Technical Support Team members is undertaken effectively each day, raising any necessary matters with Head of Technical Support.
• Handling initial stages of Freedom of Information requests, copy documents and ensuring Technical Support Team are fully trained in this area.
• Action invoices, reconcile payments and initiate debt collection (under guidance of finance team members).
• Calculate refunds, create credit notes and ensure the Technical Support Team are fully trained in this area
• Prepare statistical data relating to National Housing Statistics
• Collate and monitor KPI data provided by the Business Analyst and progress where necessary.
• Undertake any role within the Technical Support Team as and when necessary.

PERSON SPECIFICATION

Essential Criteria

• Strong communication skills
• NVQ Level 3 Diploma in Building Control Technical Support
• Highly organised with a systematic and methodical approach
• Able to provide accurate information when under pressure of time or workload
• Experience in working with CRM systems
• Effective communication via MS Word, Teams, Outlook, PowerPoint and Excel

Desirable Criteria

• Experience in influencing and motivating stakeholders
• Experience in handling complex lines of communication and developing effective initiatives to enhance them.
• Ability to oversee the wider scope of projects, deadlines, and tasks, holding individuals to account when necessary.
• Experience in working with a wide range of organisations and stakeholders.
• Understanding the customer experience and developing processes to enhance it.
• Experience in motivating stakeholders whilst having a calm and approachable nature.
• Proficient use of IT operating systems and the development of those systems to improve efficiency and effectiveness of practitioners.
• Ability to utilise Bluebeam software.
• Ability and experience in reviewing plans and projects for controllable works
• Experience working within private sector building control administration.

Benefits

• Remote-based role with periodic office presence as required
• Leave of 25 days per annum plus bank holidays
• Employer pension contribution of 6% with a minimum employee contribution of 2%
• Death in Service Benefit of 3 x salary
• Free on-site parking
• Eyecare contribution cost;
• Flexible working provisions
• Excellent training and development opportunities

EQUAL OPPORTUNITIES

Broste Rivers Ltd fully supports the terms of The Equality Act 2010. We are an equal opportunities employer and do not discriminate on any grounds. We want a diverse workforce which reflects our community and welcome applications from everyone regardless of age, disability, sex, race, religion or belief, sexual orientation, gender reassignment, pregnancy, and maternity and marital or civil partnership status

Send your CV and covering letter to recruitment@build-insight.co.uk by Monday 1st September. (If we have sufficient applicants for this position before this date, then it may close early.)

General Working Benefits

We believe in fostering a supportive work environment that caters to the diverse needs of our employees. Our comprehensive benefits package includes generous annual leave, opportunities for volunteering, and hybrid working arrangements.

Annual Leave

We know how important it is to take time off to relax and unwind. So, to help you achieve a healthy work/life balance, you’ll enjoy at least 25 days’ holiday a year (plus bank and public holidays). Your annual leave is pro rata if you work part-time. Depending on your length of service your holiday will increase too, by one day per year until you reach 30 days per year.

Volunteering Leave

Two days of paid leave for volunteering either with our charity of the year, or something close to you personally.

Employee Assistance Programme

A free wellbeing service is available to all employees, providing a range of services including counselling, mental health support, general legal and debt support, and financial advice.  

Home / Hybrid Working

Hybrid working supports a blend of office and remote working, and is an important part of our commitment to supporting a positive work-life balance for our people.  Hybrid working a key feature for many our roles. Regular visits to the office are likely for most people to support our collaborative culture and enable our teams to deliver great work. If your role is suitable for hybrid working, your manager will discuss this with you.

Learning Opportunities

We’re committed to supporting learning and development for our people, to ensure they have the necessary skills and knowledge to successfully achieve in their roles. We also encourage our people to broaden their role for job enrichment or career progression purposes. Our people are also encouraged to undertake CPD learning each year, and join earn and learn schemes.

We prioritise the well-being and professional growth of our employees. We offer a range of benefits, including enhanced maternity leave, a well-being app for employee health assistance, exclusive retail discounts, and opportunities for continuous learning and professional membership reimbursements.

Health and Discounts

We prioritise the well-being and professional growth of our employees. We offer a range of benefits, including enhanced maternity leave, a well-being app for employee health assistance, retail discounts, and opportunities for continuous learning and professional membership reimbursements.​

Eye Test and Glasses

We recommend that our people have regular eyesight tests, the cost of which is reimbursed by us. We also contribute towards the cost of glasses if they’re required to correct eyesight for DSE/VDU use.

Maternity

If you’ve worked for us continuously for 26 weeks or longer, you’re entitled to enhanced maternity pay.

Private Medical Insurance

You may be eligible for the Company’s Private Medical Insurance Scheme depending on your role and conditional on the Scheme provider’s requirements. Your individual cover is paid for by us. As private medical insurance is a taxable benefit in kind, Income Tax is payable on the benefit at your individual marginal rate.